How We Care For Your Property
By Gina Croce-Yap
It is our commitment to provide professional solutions for Landlords that make the care of their investment property easy and simple for them. Property investment is one of the most reliable forms of wealth creation and we strive to exceed your expectations in the care of your property.
Our Property Managers demonstrate consistent ethical conduct, commitment to excellence and superior local knowledge. Careful screening of rental applicants, ongoing maintenance, regular inspections and a watchful eye are just part of our everyday processes.
Step One: Promotion of Your Property
The preparation of your property for leasing and high quality marketing achieve the best rental price possible.
Our modern marketing approach ensures your property attracts the best tenants early in the campaign. All online and offline tenant inquiries are captured and tenant leads are then converted to inspections.
Before inspections we begin to educate tenants on the terms of the lease, our expectations of them and their responsibilities for a successful tenancy.
After a successful inspection, we seek feedback and guide suitable tenants to submit their application. Once those applications are received we run stringent background checks and prepare our recommendation and advice to the landlord.
Step Two: Partnership
Once you have selected your preferred tenant, we begin our work, in partnership with you, to create a rewarding experience as an investment property owner. We set up the disbursement of your funds and practice ‘zero tolerance to rent arrears’. Our open communication means you are kept updated always.
First National Balwyn North will prepare all the necessary documentation required by law.
A Property Condition Report documents the property’s condition and copies are provided to the tenant. We work closely with the tenant, educating them to cooperate and be responsible for their tenancy experience as the more engaged they are the more they will enjoy their renting experience and the better guardians of the property they will be.
As your Property Managers, we will also run routine inspections of your property and provide you with a written report. It will indicate how your tenant is keeping the property as well as any issues the tenant has noticed that may require attention.
Our approach to maintenance and repairs is transparent and demands accountability for tenants, landlords, tradespeople and property managers. We ensure the enjoyment of the property for the tenant and the appreciating capital value of your asset over time, creating profit for you.
We periodically report your accounting statements with clear levels of income and expenses and compile all financial documents throughout the year so that they are centralized and ready for the end of financial year.
While we take every step to control the controllable to ensure that the tenancy of your rental property is smooth sailing occasionally events occur that are beyond anyone’s control. Should something occur, experience counts. Our professional and measured response in any crisis is the important deliverable you need for peace of mind. Our property managers are skilled in negotiation and dispute resolution and have specialised training in acute response management for any situation.
Step Three: Review and Finalise
The end of a tenancy can be a critical time as it is a key indication of the success of a tenancy and of our performance as your property managers.
When we start the finalization of a tenancy we facilitate tenants to successfully fulfill their obligations. A well guided exit process creates a smooth transition to a new tenancy. A simple, cooperative handover also minimizes vacancies in between tenancies and enables you to continue enjoying the income from your investment property.
If you are looking for a proactive approach to property management, at First National Balwyn North we would love to talk to you about our fresh ideas and solutions for your investment property.